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Volunteer Manager (Field Services Department)

Our Mission

GLSEN strives to assure that each member of every school community is valued and respected regardless of sexual orientation or gender identity/expression. We believe that such an atmosphere engenders a positive sense of self, which is the basis of educational achievement and personal growth. Since homophobia and heterosexism undermine a healthy school climate, we work to educate teachers, students and the public at large about the damaging effects these forces have on youth and adults alike.

The Challenge

GLSEN seeks a results-oriented professional with volunteer management experience to join our Field Services team and help build the capacity of GLSEN’s 40 Chapters to champion LGBTQ issues in K-12 education. The successful candidate is someone can take on a senior role within the Field Services Department to help us grow the impact of our Chapter programming, ensure that Chapters are using a racial equity lens in their work, and organize our annual leadership conference. We seek someone who likes working with people and has a track record of successful organizing.

Reports to: Director of Field Services


  • Grow the impact of Chapter programming
      • Coordinate with program departments to develop Chapter support resources and ensure that existing resources are up to date
      • Ensure program fidelity throughout the Chapter Network
      • Work with the Education and Youth Programs Department to support Chapter-led SHINE Student Leadership Teams
      • Work with Education and Youth Programs Department to support Chapter professional development program
      • Work with the Public Policy Department to support policy initiatives at the Chapter level
      • Identify and support Chapter programs and resources that can be brought to scale throughout Chapter Network
  • Build Chapter and volunteer capacity to advance GLSEN’s mission in their communities
    • Help to provide strategic planning support to Chapters to ensure that their work aligns with GLSEN’s mission, values, and strategic plan
    • Provide general support to Chapter leaders across the country
    • Regularly visit Chapters in the communities where they work, traveling once or twice per month
  • Organize our annual five-day conference for Chapter leaders
    • Oversee event, travel, and program logistics for annual gathering of 75 Chapter leaders and 30 staff
    • Help to identify host city and hotel and ensure that event spaces are safe and affirming for Chapter volunteers
    • Manage conference advisory committees
    • Manage RFP process for workshops and develop event agenda
    • Supervise summer intern supporting event
  • Support a network that includes and affirms volunteers of diverse identities and from diverse backgrounds
    • Work with Field Services Department and the Chapter leaders’ Race & Privilege Committee t to ensure Chapter leaders have the knowledge and skills to work within a racial justice framework
    • Support Chapters in taking action to ensure that they reflect and positively impact all communities in their coverage areas
    • Ensure an affirming and inclusive approach to GLSEN volunteer recruitment, retention, and programming
  • Support the Communications efforts of our Chapters
    • Serve as the Field Services Department’s liaison to the Communications Department
    • Work with Communications Department to help build the capacity of Chapters to manage their websites and constituent databases to engage constituents
    • Help to ensure fidelity to Brand Standards


The ideal candidate should meet the following criteria:

  • 5 years of experience working in the nonprofit sector
  • Demonstrated experience successfully managing groups of volunteers and an understanding of the current best practices and emerging trends in volunteer management
  • Experience working on/managing conferences
  • A Bachelor’s degree or an equivalent combination of education and work experience
  • Excellent communication skills—both oral and written—with an ability to inspire others to support GLSEN and become volunteers for its mission
  • Knowledge of national LGBT, education, civil rights and other relevant partner communities
  • Strong understanding and commitment to working through a social and racial justice lens
  • An appreciation for the mission and growth aspirations of GLSEN

 This position will be located within the New York City office. Other locations considered for the right candidate. For more information see GLSEN's website at www.glsen.orgTo apply, please submit your resume and letter of interest at:

 GLSEN is an Equal Opportunity Employer. We strongly encourage people of color, people of diverse gender identities, people with disabilities, women, and non-LGBTQ people to apply.